Conditions and terms of reservation and cancellation
Conditions and terms of reservation and cancellation of the Hotel Astor
The prices in our price list are in Euros, and are to be intended as per
person per night half board: 1-3 nights, 4-6 nights, from 7 nights
Since the 1st January 2014 a tourist tax has been introduced in Alto
We consider a booking to be definitive only when it is confirmed in writing
and accompanied by a deposit of 40%, or 20% + cancellation insurance
(available from our website, a copy of which should be sent with the
In case of cancellation of the booking by the guest, the following
cancellation conditionswill be applied as listed here:
cancellation 90-60 days before the arrival date: the deposit will be
refunded in the form of a voucher, to be used for another booking within 365
days. If the voucher is not used within 365 days, the deposit with be lost.
cancellation 60-30 days before the arrival date: 40% of the total amount for
the booked and confirmed stay.
Cancellation 30-7 days before the date of arrival: the guest will be billed
for 70% of the total cost of the booked and confirmed stay.
7 to zero days before the date of arrival: the guest will be billed for 90%
of the total cost of the booked and confirmed stay.
-in case of premature departure or delayed arrival, we reserve the right for
whichever reason to bill the guest for the booked room less the meals not
consumed from the date of arrival until the date of departure, booked and
confirmed with deposit.
We advise all our guests to take out a cancellation insurance, which is
available from our website. This covers all the cancellation fees.
- Errors excepted. In case of dispute, the relevant court of Bolzano.
Rooms will be made available from 2:00 pm on the day of arrival, and on the
day of departure rooms and car-parking spaces should be vacated by 10:00.