Conditions and terms of reservation and cancellation
Conditions and terms of reservation and cancellation of the Hotel Astor
Price in Euro per person including half board. Depending on period and duration, the rates are per day or as package for more nights.
Local tourist tax will be added.
Meals not consumed during the stay will not be subtracted from the bill. This includes also those of the arrival day.
ARRIVAL AND DEPARTURE
We kindly request that our guests advise us of their intention to arrive after 7 PM or after the closure of reception 10 PM
EARLY CHECK-IN & LATE CHECK-OUT
Available only upon request:
Early check-in to use the room from the morning of arrival (from 07:30),
Late check-out: departure in the afternoon or evening.
Unless otherwise agreed in writing, we charge the ½ room daily rate. There is no shower facility for those who want to ski/bike/hike on the day of departure.
It’s possible to change oneself and store the luggage in the ski/bike deposit (door locked with a code). There is however no possibility to have a shower.
ROOMS AND SUITES
Rooms will be made available from 3 PM on the day of arrival, and on the day of departure rooms and car-parking spaces should be vacated by 10 AM.
All rooms have a bath (some suites) or shower, bidet and WC, hairdryer, balcony, telephone, SAT-TV with radio, WiFi and safe.
We consider a booking to be definitive only when it is confirmed in writing and accompanied by a deposit of 40%, or 20% + cancellation insurance (available from our website, a copy of which should be sent with the deposit):
CANCELLATIONS, LATE ARRIVAL OR EARLIER DEPARTURE
In case of cancellation of the booking by the guest, the following cancellation conditions will be applied as listed here:
- up to 2 months before the arrival date: the deposit will be refunded less a handling fee of 50,- € per room.
- from 2 to 1 months before the arrival date: 40% of the total amount for the booked and confirmed stay.
- from 30 to 8 days before the date of arrival: the guest will be billed for 60% of the total cost of the booked and confirmed stay.
- from 7 to zero days before the date of arrival: the guest will be billed for 90% of the total cost of the booked and confirmed stay.
In case of delayed arrival or earlier departure, we reserve the right for whichever reason to bill the guest for the booked room less the meals not consumed from the date of arrival until the date of departure, booked and confirmed with deposit.
We advise all our guests to take out a cancellation insurance. This covers all the cancellation fees.
Errors excepted. In case of dispute, the relevant court is Bolzano.
PAYMENT OF THE BILL
We accept payments in cash (up to Euro 2,999,99), VISA or Mastercard.
WELLNESS AREA “Sëurasas“
Access and use of the wellness area is not permitted to minors under the age of 16. Access only with towelling slippers and bathrobe. For those who wish, the hotel has bathrobes and slippers available for hire at the price of Euro 10,00 per stay. Euro 2,00 for only the slippers.
WINTER: the wellness area is only open at certain times of the day. Earlier access is possible when there is bad weather or on request.
SUMMER: to use the wellness area during opening hours, please inform the reception already in the morning, thank you!
Available for guests and luggage.