Conditions and terms of reservation and cancellation

Conditions and terms of reservation and cancellation of the Hotel Astor

The prices in our price list are in Euros, and are to be intended as per person per night half board: 1-3 nights, 4-6 nights, from 7 nights
Since the 1st January 2014 a tourist tax has been introduced in Alto Adige/Südtirol.
The income from the tourist tax is used in the construction and maintainance of the local infrastucture and services, and in the organisation of sport and cultural events.
The tourist tax, calculated per person per overnight stay, is collected by the tourist accomodation.
The amount charged is determined by the category of the tourist accomodation. Persons under the age of 14 are exempt from paying the tourist tax. The tourist tax is to be paid on departure at the end of the stay, and is included as a seperate entry on the bill. IT IS NOT INCLUDED IN THE PRICE OF THE STAY!

All rooms have a bath (some suites) or shower, bidet and WC, hairdryer, balcony, telephone, SAT-TV with radio, WIFI (with password) and safe.
WELLNESS 'Seurasas' included in the price: finnish sauna, turkish bath and relaxation zone. Access and use of the wellness area is, by italian law, not permitted to minors under the age of 16. Access only with towelling slippers and bathrobe. For those who wish, the hotel has bathrobes and slippers available for hire at the price of Euro 10,00 per stay. Euro 2,00 for only the slippers.
The wellness area is only open at certain times of the day. It is possibile when there is bad weather or on request, to have earlier access. For civil rights reasons, access to the wellness area is not permitted during or after the hours of dinner.

LIFT/ELEVATOR for guests and lugguage.

Available upon payment:
-Mountainbike hire, mountain gear hire and ski hire from our local partners (names & links are listed in our offers/letters and in our website)
-covered garage (50m from the hotel)

Single occupancy supplement of a double room, +50% of the erker/sella/comfort room price

Reduction for 3rd bed:
-70% children up to 2,99 years
-40% children from 3 to 5,99 years
-30% children from 6 to 11,99 years
-15% from age 12

We consider a booking to be definitive only when it is confirmed in writing and accompanied by a deposit of 40%, or 20% + cancellation insurance (available from our website, a copy of which should be sent with the deposit)
In case of cancellation of the booking by the guest, the following cancellation conditionswill be applied as listed here:

cancellation 90-60 days before the arrival date: the deposit will be refunded in the form of a voucher, to be used for another booking within 365 days. If the voucher is not used within 365 days, the deposit with be lost.
cancellation 60-30 days before the arrival date: 40% of the total amount for the booked and confirmed stay.
Cancellation 30-7 days before the date of arrival: the guest will be billed for 70% of the total cost of the booked and confirmed stay.
7 to zero days before the date of arrival: the guest will be billed for 90% of the total cost of the booked and confirmed stay.
-in case of premature departure or delayed arrival, we reserve the right for whichever reason to bill the guest for the booked room less the meals not consumed from the date of arrival until the date of departure, booked and confirmed with deposit.

We advise all our guests to take out a cancellation insurance, which is available from our website. This covers all the cancellation fees.
- Errors excepted. In case of dispute, the relevant court of Bolzano.

Rooms will be made available from 15:00 on the day of arrival, and on the day of departure rooms and car-parking spaces should be vacated by 10:00.

EARLY CHECK-IN: to use the room from the morning of arrival (from 07:30), ½ of the daily rate for the room will be calculated.
LATE CHECK-OUT: departure in the afternoon or evening.
(excepting arrangments made in writing before arrival)
If the guest decides on the day of departure (after check-out) to go skiing, mountain biking, or hiking, there is the possibility to change oneself in the ski/bike storeroom. Luggage can also be stored here (door locked with a code). There is however no possibility to have a shower.

Our hotel does NOT have a swimmimg pool, and does NOT offer beauty treatments or massages.

We kindly request that our guests advise us of their intention to arrive after 19:00 or after the closure of reception (22:00)

Meals not consumed during the stay will not be subtracted from the bill. This includes those of the arrival day.